How automated is your dive shop?

1 of 9 · Booking & Reservations

How do divers book trips with you today?

Phone calls and a paper book or spreadsheet Email back-and-forth, entered manually afterward An online form, but we re-enter it into our system Divers self-serve online and it flows straight into our schedule

2 of 9 · Equipment & Rentals

How do you track rental gear and tank inventory?

Memory and a look at the shelf A paper log or whiteboard A spreadsheet we update by hand Live inventory tied to each booking, with availability enforced

3 of 9 · Scheduling & Events

How do you build and publish your trip schedule?

Ad hoc — we decide as bookings come in A wall calendar or shared doc A digital calendar we maintain by hand Templated trips that publish to our booking page automatically

4 of 9 · Daily Operations

How does your team know what's happening on a given morning?

We ask each other and check a few places Someone prints a sheet each morning A shared doc or group chat we update the night before One live dashboard everyone reads off automatically

5 of 9 · Staff Management

How do you schedule crew and track their certifications?

Verbally, and we keep certs in a folder Group chat, certs tracked in a spreadsheet A shared calendar, certs checked manually Role-based scheduling with certification matching built in

6 of 9 · Diver Management

How much do you know about a returning diver before they arrive?

Not much — we start fresh each time We keep paper files we can dig through A contact list or CRM with basic notes Full dive history, certs, and gear sizes on one profile

7 of 9 · Waivers & Compliance

How do divers complete waivers and medical forms?

On paper, when they arrive We email a PDF they print and bring Digitally, but we chase the stragglers ourselves Digitally, with confirmation gated until they're complete

8 of 9 · Communications

How do you send trip confirmations, reminders, and updates?

We type them individually as we think of it Copy-paste templates from a doc Bulk email we trigger by hand Automated, branded messages triggered by the booking itself

9 of 9 · Logistics

How do you handle hotel pickups and meeting points?

Individual texts and phone calls the night before A manual list we assemble per trip A spreadsheet grouped by hotel or pier Pickup points and times derived automatically per diver

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